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Consumers let down by cap on UniFi packages
PETALING JAYA: After the excitement of Telekom Malaysia unveiling UniFi, its high-speed broadband service that offers Internet speeds of up to 20 megabits per second (Mbps), the bubble burst for many consumers here.

Some are disappointed over what they feel are expensive charges for the packages for home users: RM149 for 5Mbps, RM199 for 10Mbps, and RM249 for 20Mbps.

In Singapore, a 1Gbps (gigabit per second) service – which is five times the speed of a 20Mbps connection – only costs about RM200.

But the real disappointment is the realisation that the UniFi packages have a cap on the amount of data that can be downloaded.

The consumers bristled when they learned that the 5Mbps service is capped at 60GB of data per month. The 10Mbps service is capped at 90GB while the 20Mbps service has a 120GB cap.

They were even more disappointed to learn that the data download caps are calculated on a daily basis.

Consumers were further horrified to learn that if they exceeded their daily download limit, their high-speed broadband connections would be throttled down to about 10% of the purchased speed.

Telekom Malaysia CEO Datuk Zamzamzairani Mohd Isa said at a press conference to announce the UniFi pricing yesterday that the measures were part of its Fair Usage Policy.

“This policy is a standard industry practice to ensure that all subscribers get to enjoy the same web surfing quality,” he said.

Prime Minister Datuk Seri Najib Tun Razak launched UniFi at the Dataran Merdeka in Kuala Lumpur on Wednesday night.

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